Why does it say my account is suspended?
If the sign-in page says This account is suspended, your account has been paused and you can't sign in for now. This is rare.
Common reasons
- The payment was disputed with the bank and, after a review, the account was paused. (A refund does not suspend the account: it ends the licence, and the sign-in page then says the account has no active licence.)
- The account broke the Terms of Service or the Fair Use Policy — for example, it was shared between several people or used by an automated tool.
What to do
- Write to support from the email address of your HueInk account.
- Tell us what you see and, if you have it, include your receipt.
A real person will look at it, usually within one working day. If it was a mistake, we'll switch your account back on and your posts will be exactly where you left them.
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