My sign-in link doesn't work

If clicking the link in the email takes you back to the sign-in page with a message, here is what each message means and what to do.

"That sign-in link has expired or was already used"

Each link works once and for one hour. Links also stop working when you ask for a newer one.

1. Go back to Sign in.
2. Type your email and click Email me a sign-in link again.
3. Open the newest email and click its link.

"Open the sign-in link on the same phone or computer"

For your safety, a link only works in the browser where you asked for it. This happens when you ask for the link on your computer but open the email on your phone, or when your email app opens links in its own built-in browser.

1. Ask for a new link on the device where you want to use HueInk.
2. Open the email on that same device.
3. If your email app opens a small built-in browser, choose Open in Safari or Open in Chrome first, or ask for the link from that built-in browser.

Tip: on a phone you use often, setting a password saves you from waiting for emails. See How to set or reset your password.

Related articles

• I didn't get the sign-in email
• How to sign in to HueInk