I didn't get the sign-in email

The sign-in email usually arrives within a minute. If it doesn't, one of these is almost always the reason.

Check these first

1. Look in Spam, Junk or Promotions. If you find it there, mark it as "Not spam" so the next one arrives in your inbox.
2. Check the address. Use the exact email of your account: the one you signed up with, or the one you used at checkout if you bought HueInk. A typo, or a different address (work vs personal), means no email is sent.
3. Wait a minute and ask once. You can ask for a new link about once a minute. Asking many times in a row doesn't make it faster, and only the newest link works.

Tip: for privacy, HueInk shows the same "Check your inbox" message whether or not the email has an account. If you never get an email, the address you typed probably isn't the one from your receipt.

Still nothing?

• Search your inbox for HueInk.
• If you use Gmail, also check the All mail folder.
• If you can't find your receipt or think you bought with another email, write to support. Include the name on the purchase and roughly when you bought, so we can find your order.

Related articles

• How to sign in to HueInk
• My sign-in link doesn't work