How to get a refund
If you bought HueInk with a one-time payment and it isn't for you, you can have your money back within 14 days of buying.
Our 14-day money-back guarantee
- It covers one-time purchases: the Personal and Commercial licences and every add-on.
- Write to us within 14 days of the purchase and we refund you in full. You don't need to give a reason.
- The money goes back to the card or account you paid with. Your bank may take a few days to show it.
Steps
- Find your receipt email from our checkout provider, PayMagick. It has your order number.
- Write to support from the email address you bought with. Add the order number.
- We confirm by email when the refund is sent.
What to expect
- A refunded licence or add-on is removed from your account. Posts you already downloaded stay yours.
- If you refunded your licence, your account moves to the Free plan while we offer it, so you can still make one post a day.
Subscriptions
Subscriptions (Creator, Pro, Studio) don't have this guarantee, because you can try Pro free for 7 days first and cancel any time. When you cancel, you keep your plan until the end of the period you paid for. See How to cancel or change your subscription.
If something goes wrong
- It's been more than 14 days — write to support anyway and tell us what happened. If the law in your country gives you more rights, we follow it.
- I don't have the receipt — sign in to HueInk and open Account → Your purchases, or write to us from the email address you bought with.
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