Which emails does HueInk send, and how do I turn them off?
HueInk sends only a few emails, and never newsletters or ads. This page lists each one, when it arrives and which ones you can switch off.
Before you start
- A HueInk account. Emails go to the address you sign in with.
The emails
Account emails (always sent)
- Sign-in link, confirm your email, reset your password, confirm a new email address — only when you ask for them. They work once and for 1 hour.
- Welcome to HueInk — once, when your free account is ready, with three tips to start.
- Your annual plan renews soon — once a year, about 7 days before an annual Creator, Pro or Studio plan renews. It shows the date, the price and how to cancel. You don't get it if you have already cancelled. Monthly plans don't get this email.
Reminder emails (you can turn these off)
- Your Pro trial ends in 2 days — about two days before your 7-day Pro trial ends.
- Last day of your Pro trial — about one day before it ends.
- Your Pro trial has ended — the day after, with how many posts you made during the trial. You don't get the trial emails if you already chose a paid plan.
- Your client answered — when a client approves a post or asks for changes on an approval link you shared from Studio. If they answer several posts in a row, you get one email that lists them all: at most one email per link every 30 minutes. Answers you already saw in Studio aren't emailed.
All emails come from hello@hueink.com. If you reply, your message goes to our support team.
Steps to turn reminder emails off
- Click your initials at the top right and choose Account.
- Under Emails, switch off Reminder emails.
Or, in any reminder email, click Turn off reminder emails at the bottom, then click Turn off reminder emails on the page that opens. You don't need to sign in for that.
To turn them back on, switch Reminder emails on again in Account.
What to expect
- Reminder emails stop straight away. The trial bar at the top of the app and the New marks in Studio still show the same information.
- Account emails (sign-in links, the welcome email and the renewal notice) still arrive, because they are about your account or a payment.
If something goes wrong
- I don't get any emails from HueInk — look in your spam or promotions folder, and add hello@hueink.com to your contacts. For sign-in emails, see I didn't get the sign-in email.
- "This link doesn't work" on the page that turns emails off — part of the link is missing. Turn reminder emails off in Account → Emails instead, or write to support.
- I got a renewal email but I already cancelled — the email may have been sent just before your cancellation reached us. A plan cancelled before the renewal date isn't renewed. If you're unsure, write to support with your receipt.
- I turned reminders off but still got an email — it may have been on its way already, or it was an account email (sign-in link, welcome or renewal notice).
Related articles
Was this helpful?Still stuck? Write to support@hueink.com