I bought HueInk. Where is my purchase?
There is nothing to download or install. Your purchase unlocks HueInk in the account with the email address you used at checkout. If you didn't have an account with that email yet, it is created automatically. If you had started a free sign-up with that email but never clicked the confirmation link, your purchase confirms the account for you. This article explains how to get in and how to check what you bought.
Before you start
- Your purchase receipt (it was emailed to you right after you paid).
- Access to the inbox of the email address on that receipt.
Steps
- Find your receipt and check which email address it was sent to. That address is your HueInk account.
- Go to hueink.com and click Sign in.
- Type the email address from your receipt and click Email me a sign-in link.
- Open the email from HueInk and click the link inside. You are now in HueInk.
- To see what your purchase includes, open Account (your initials in the top right corner). Your plan (Creator, Pro or Studio) or your one-time licence (Personal or Commercial) and every add-on you bought are listed there.
Tip: add-ons you buy on the next pages of the checkout (like Multi-Profile Studio) are added to the same account automatically. You don't need to sign in again or enter a code.
What to expect
- Your account is usually ready within a minute of paying.
- Your plan, licence and add-ons show in Account, and the features they unlock appear in the app straight away.
- You never need a licence key or a password. You can set a password later if you prefer it to sign-in links.
If something goes wrong
- The sign-in email doesn't arrive — check your spam or promotions folder and wait a minute. HueInk only sends the link to the address on your receipt, so if you typed a different address (a typo, or a second email you use), nothing arrives. Try again with the exact address from the receipt. See I didn't get the sign-in email.
- I paid a few minutes ago and something is missing — wait five minutes and refresh the page. If an add-on is still missing, write to support with your receipt (order number and email) and we'll add it for you.
- I bought with the wrong email address — write to support from that address with your order number, and tell us which address you want to use. We'll move your purchase to it.
- I asked for a refund — the refunded item is removed from your account. If you refunded your whole order, you can no longer create new posts.
Related articles
Was this helpful?Still stuck? Write to support@hueink.com